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      FAQ

      When will my order arrive?

      Once you have checked out and have been sent an order confirmation please allow our warehouse up to 3 business days to process your orders. 

      Delivery Time: 8 - 30 Business Days

      *Please note that these are estimated delivery times only, therefore nycafootwearnz.com is not guaranteeing delivery dates. Orders can take even 70 days to received depending on the circumstances.


      How can I know if I have successfully made an order?

      You will automatically be sent an email confirming your order with an order number. If you haven't been sent an email, you can ask for our friendly customer support to re-send it to you. 

       

      How can I track my order?

      An email from nycafootwearnz.com will be sent with a tracking number once the orders have been processed. 

      Orders (excluding customized product) information generally becomes available 48 to 72 hours after you place the order.

       

      Can I modify order after clicking "submit"?

      Order changes update needs to be done within 24 hrs upon placing them. You can send us an email at support@nycashopnz.com.

       

      How can I change my shipping address?

      We can change the shipping address as long as the order has not been shipped yet. You can contact our friendly customer support team and they will help you with it.

       

      Can I cancel my order?
      No, all orders are final after checkout.

       

      Why must I make payment immediately at checkout?

      Orders are on a  ‘first-come-first-served’ basis. To ensure that you get your desired color and style, we recommend that you make your payment immediately.

       

      What are the payment methods?

      We accept all major credit/debit cards and PayPal payments.

       

      What should I do if the payment is not accepted?
      Please try again in a little while. If the payment is still not accepted, please verify your account balance.

       

      How do I make payments using PAYPAL? How does it work? 
      Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Nycafootwearnz.com system for your order.


      Is my card information secure?

      Your card information is encrypted during transmission, and we assure you that the information you provide is only used for the requested transaction and is not stored.

       

      Where are you located?

      We work with different warehouses in Europe and Asia.

      We will ship your order with New Zealand Post.

       

      More Inquiries?

      Get in touch with us through sending an email at support@nycashopnz.com and we will get back to you as soon as we can.