This Returns and Exchanges Policy applies to all purchases made through the website nycafootwearnz.com. We are pleased to accommodate returns and exchanges within 14 days on all products that have not been used and in the same original packaging that you received it. A photo of the product will be requested before the returns process starts.
Here are some FAQ in regards to our return policy:
WHAT IS THE RETURN PERIOD?
If for any reason you are unsatisfied with your purchase returns will be accepted within 14 days of purchase.
I RECEIVED DAMAGED, DEFECTIVE, OR WRONG ITEM(S). WHAT SHOULD I DO?
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option insured parcel post because nycafootwearnz will not be responsible for lost returns.
Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.
HOW CAN I TRACK MY RETURNS?
Track your return/exchange using the information provided by your carrier to ensure it has been delivered to us nycafootwearnz. We will send you a return confirmation email once we have received your package and refund has been processed, you can also view the status of your return or exchange in your online order history.
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned sneakers or sandals were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
HOW MAY I CONTACT YOU?
You may contact us by e-mail at email@example.com The nycafootwearnz Support team operates seven days a week, 24 hours a day. To get in touch, please include your order number and product details in the email. We always try to guarantee a response within 24 hours and will be happy to help you!
WILL I BE REFUNDED MY SHIPPING COST?
No. Any shipping costs will not be refunded.